Privacy Policy

1. Who we are

Anant Pranali Private Limited ("Anant Pranali", "we", "us") is an IT services and ERP consulting company with its registered office at Loni (Pravaranagar), Sangamner, A. Nagar, Maharashtra, India, and offices in Pune and Nashik. We operate this website, anantpranali.com, and we own and operate GoQRM (goqrm.com), a CRM product for exhibitions and trade shows.

This policy covers personal information we handle through this website and when you communicate with Anant Pranali or GoQRM by phone, email or WhatsApp.

2. Information we collect

• Information you give us. Your name, company name, phone number, email address and the details of your requirement, when you fill in our contact form, call us, email us or message us on WhatsApp.
• Communication records. The content of messages and emails you exchange with us, and notes of calls and meetings, so that we can follow up on your enquiry or support request.
• Business and project information. Information you share with us in order to receive a proposal or a service, such as your business processes, software in use and number of users.
• Technical information. Our hosting provider records standard server logs, such as IP address, browser type, pages requested and time of visit, for security and troubleshooting.

3. Cookies and browser storage

This website does not use advertising or tracking cookies. The go-live checklist on our Knowledge page saves your ticks in your own browser's local storage so that you can return to it. That information stays on your device and is not sent to us.

4. How we use your information

• To respond to your enquiries and requests.
• To prepare proposals and quotations and to deliver our services and products.
• To provide customer support, training and service updates.
• To send you information about our services that you have asked for or agreed to receive.
• To keep our website and systems secure, and to meet legal and accounting obligations.

5. WhatsApp communication

We use the WhatsApp Business Platform, provided by Meta, to communicate with customers and prospects. Our WhatsApp business account may appear under the name "GoQRM" or "Anant Pranali".

• We message you on WhatsApp when you have contacted us first, given us your number for this purpose, or otherwise agreed to receive messages from us.
• We use your phone number and message content only to communicate with you about your enquiry, our services or your account.
• Messages are delivered through WhatsApp and are also subject to WhatsApp's own terms and privacy policy.
• You can stop receiving WhatsApp messages from us at any time by telling us in the chat or by writing to contact@anantpranali.com. You can also block the number in WhatsApp.

6. How we share information

We do not sell or rent your personal information. We share it only:

• with service providers who help us operate, such as our website hosting, email, messaging (WhatsApp Business Platform by Meta) and business software providers, and only as needed for those services;
• with professional advisers such as auditors and legal counsel, where required;
• when the law, a court or a government authority requires it;
• with your consent, or at your request.

7. Customer data in our projects and products

When we implement or support an ERP system for a customer, or when a customer uses GoQRM, we may handle data that belongs to that customer, including personal information of their own contacts. We process that data only on the customer's instructions, under our agreement with them, and for the purpose of providing the service.

8. How long we keep information

We keep personal information for as long as it is needed for the purposes described above, for the duration of our business relationship with you, and afterwards for as long as the law or our accounting and legal obligations require. When it is no longer needed, we delete it or make it anonymous.

9. Security

We use reasonable technical and organizational measures to protect personal information against loss, misuse and unauthorized access. This website is served over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may ask us to:

• tell you what personal information we hold about you;
• correct or update it;
• delete it, where we are not required to keep it;
• stop contacting you, or withdraw a consent you have given.

To make a request, write to contact@anantpranali.com. We will respond within a reasonable time.

11. Children

Our website and services are meant for businesses. We do not knowingly collect personal information from children under 18.

12. Links to other websites

Our website may link to other websites, including goqrm.com and WhatsApp. Their privacy practices are described in their own policies.

13. Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with its effective date at the top.

14. Contact and grievances

For any question, request or complaint about privacy, contact:

Anant Pranali Private Limited
Registered office: Loni (Pravaranagar), Sangamner, A. Nagar, Maharashtra, India
Email: contact@anantpranali.com
Phone: +91 9226 381281